Terms And Condition

                                                                                                                                                  Your trusted local team
                                                                                                                      We try to keep our terms as simple as possible
  1. Unless you are an account customer all invoices must be paid on the day, a Daly charge is added to all unpaid invoices
  2. For insurance purposes there must be someone on the premises at all times
  3. where a cracked element is found your technician will bring this to your attention and explain your options
  4. we are fully responsible for any damage caused by our technician.
  5. All ovens must be in full working order, if the oven is awaiting repair you will be asked to sign an optout for that fault.
  6. All arrival and cleaning times quoted are approximate but we will try to arrive on time.
  7. If you have purchased one of our subscription you are entitled to cancel within the first 28 days and receive a full refund
  8. If you have purchased a subscription and you wish to cancel after the first 28 days we reserve the right to charge a cancelation fee of £25
  9. In some cases it will be difficult to park close enough to your property to use our boiler, we will try our best to park as close as we can to your property, but in some cases we might have to cancel your call
  10. In winter time it might not be possible to get to you due to snow or flooding in some rural areas, your technician will phone you if it would be dangerous to drive to your location or roads are impassable.
  11. A number of payment options are available including Card payment on the day, cash, or bank transfer.
  12. You agree to pay Parking tickets received when our technician is parked outside your property .
  13. Bark Customers must be aware that we have been charged by Bark for your contact details and this is reflected in the cost.
  14. A extra charge is added to all calls inside the London congestion charge area, this is reflected in the cost.
  15. Special offers not available to bark customers 
  16. In some extreme cases we might need to cancel your call at short notice.
  17. We are finding it hard to get fuel for our vehicles at this time, we might have to cancel your call if no fuel is available 
  18. When we test your oven at the end of your clean we will make sure that it heats up ok and that the fan is running at the right speed, once we have left your property we are not liable for a failing element or bulbs that fail within the first week after your clean.





Congestion Charge

If you live within the shaded area on the map below you will have been charged extra for the congestion charge, this would have been taken in to account in your quote